I am the local product manager for PASS, which stands for “Plug and Switch System”. This is a compact and reliable solution for high voltage electricity transmission. PASS is a widely installed switchgear in the world, protecting networks in different applications, ranging from offshore wind farms to power plants and railway systems. In the past I worked in the international sales team and I was fortunate enough to represent ABB at several international forums and seminars.

In my current position, I act as a bridge between customers, the sales and marketing team and R&D. I try to understand all aspects of my customers’ requirements, not just the technical specifications, so that we can produce a superior product.

When customers come to visit, I like to take them to the famous sites in the area. One of my favorite places is the 150-year-old Maharaja palace. Talking to customers while visiting a site helps me do my job better. Such informal set up generally leads to fresh insights about customer needs. One customer wanted to increase the capacity of a power substation. Conventional equipment uses a lot of space and nowadays it is a real challenge to obtain land. We used this insight to develop equipment that is not only cost and energy-efficient but also uses less space.